Customer Service Consultant
Core
Provide first-class support to residential customers via inbound calls, handling basic troubleshooting, fault finding, and account enquiries.
Role type
Customer Service Consultant (Call Centre)
Builds
Customer support interactions for residential broadband and telecommunications services
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Basic troubleshooting, fault finding, data entry, empathetic communication, navigating challenging conversations, following help desk processes
Preferred skills
Interest in telco industry, curiosity about IT and technology, background in accounts or customer service
Responsibilities
Taking inbound calls, supporting customers with account and technical enquiries, managing calls with care, gently troubleshooting non-service-related issues, escalating when needed, following privacy guidelines
