Manager, Community Team
Core
Scaling, organizing, and safeguarding a highly active, entrepreneurial user community of 2 million+ businesses across multiple social platforms.
Role type
Manager, Community Team
Builds
Global community engagement strategy, moderation frameworks, and customer advocacy programs for HighLevel's SaaS platform.
Domain
SaaS / Marketing Technology / Community Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Remote team leadership and scaling, Crisis communication and conflict resolution, Multi-channel social media strategy, SaaS ecosystem and workflow automation knowledge, KPI definition and optimization, Customer advocacy program management
Preferred skills
Technical aptitude in modern marketing technologies, Experience in fast-paced startup environments
Technologies
Facebook Group, Reddit, LinkedIn, X, HighLevel Communities
Responsibilities
Direct and mentor a global remote team of Community Specialists for 24/7 coverage, Define and optimize KPIs for response times and engagement, Execute multi-channel engagement strategy, Enforce community guidelines and moderation frameworks, Partner with Product teams to relay feedback and explain releases, Act as chief incident coordinator during service outages, Develop customer advocacy and gamification strategies
Seniority
Manager, people leadership
