Senior Technical Support Engineer
Core
Provide technical analysis, troubleshooting, and resolution for production incidents related to identity and access management (IAM) platforms.
Role type
Senior Technical Support Engineer (IAM)
Builds
Saviynt AI-powered identity platform and related IAM/CPAM service offerings
Domain
Cybersecurity / Identity and Access Management (IAM)
Required skills
Identity and Access Management (IAM), IAM tool configuration (Saviynt, Sailpoint, OIM, ISIM), REST/SOAP web services, SQL, Scripting (Shell, Javascript, Python, Groovy), Linux/Unix/Windows, SSO integration
Preferred skills
Cloud, Java
Responsibilities
Communicate with end users to explain issues and solutions, provide technical analysis and root cause analysis for production incidents, publish knowledge articles and technical documents, identify and debug break-fix issues, respond and resolve issues within agreed service levels, work with Engineering and DevSecOps teams
Seniority
Senior, hands-on IC
