Collections Officer
Core
Manage early-stage arrears portfolios by engaging customers via phone to negotiate payment arrangements and offer financial hardship solutions.
Role type
Collections Officer (Financial Services)
Builds
Recovered funds for financial services clients
Domain
Financial Services / Debt Recovery
Deliverable
client delivery
Required skills
outbound/inbound calling, skip tracing, financial hardship assessment, payment negotiation, record keeping
Preferred skills
experience in collections or recoveries, exposure to early arrears or skip tracing
Responsibilities
Manage early arrears collections through outbound and inbound calls; Conduct skip tracing activities to locate and reconnect with customers; Assess and manage financial hardship cases; Negotiate payment arrangements aligned with policy and compliance; Maintain accurate records and case notes across systems; Deliver a strong balance of customer service and commercial outcomes