CS27 - Bac+5 - Adjoint Chef de Projet Expérience Client (H/F)
Core
Assist the Project Manager in designing, deploying, and monitoring the 'Care Alert' project to identify customers with vehicle anomalies and ensure their satisfaction and brand loyalty.
Role type
Mid-level project coordinator (customer experience)
Builds
Customer retention processes and data-driven anomaly detection tools
Domain
Automotive After-Sales / Customer Experience
Deliverable
product features
Required skills
Project management, functional and technical specification translation, user acceptance testing, financial aspect definition, data roadmap definition, algorithm construction and optimization, process development and deployment, cross-functional team coordination
Preferred skills
Google Cloud Platform (Big Query, Looker), advanced Excel
Technologies
Google Cloud Platform, Big Query, Looker, ICM, NewDialogys, R-Actis, R-Force, DSP
Responsibilities
Pilot and deploy the 'Care Alert' project across detection and customer treatment workstreams, define and validate project financial aspects, coordinate workshops for process implementation and validation, manage the data roadmap and tool specifications
Seniority
Mid-level, hands-on support