Senior Manager Managed Services
Core
Senior leadership role overseeing cross-engagement delivery, strategic planning, and technical governance for a global Managed Services organization supporting enterprise automation and AI systems.
Role type
Senior Manager, Managed Services Delivery & Operations
Builds
Production-grade automation and AI systems for enterprise clients
Domain
Enterprise Automation, Applied AI, Agentic Automation
Required skills
Managed services leadership, automation engineering, multi-disciplinary team management, SLA governance, strategic planning, executive communication, risk management, workforce planning
Preferred skills
Technical understanding of AI/automation platforms, coaching leaders, high-stakes client interaction
Technologies
Automation platforms, AI engineering tools, process orchestration frameworks
Responsibilities
Lead growth and development of a global team of engineers and service delivery experts; Lead a portfolio of managed services engagements ensuring SLA achievement and quality; Act as escalation point for complex issues; Ensure service objects meet quality and architecture standards; Drive continuous improvement initiatives; Participate in executive-level client discussions and strategic planning; Identify systemic risks and implement remediation strategies; Support capability development and workforce planning.
Seniority
Senior Manager, strategic leadership & operational oversight
