DV Service Delivery Manager
Core
Managing the provision of a Cross Domain Service for a Government customer, overseeing a team of engineers and ensuring service delivery and continuous improvement.
Role type
Senior Service Delivery Manager (Government/Defense)
Builds
Managed service delivery for cross-domain systems
Domain
Government/Defense, Cross-Domain Security
Deliverable
client delivery
Required skills
Managed service provision, ITSM frameworks (ITIL, ISO 20000), SIAM, Incident management, Problem management, Stakeholder liaison, Commercial negotiation
Preferred skills
Public sector experience, Agile delivery
Technologies
Cross-domain systems, ITSM tools
Responsibilities
Manage a team of up to 10 engineers, oversee incident and problem management processes, liaise with customer stakeholders to resolve issues, plan and manage continuous deployments, proactively manage operational risks, maintain configuration and asset management records, provide regular reporting on SLAs/KPIs and customer satisfaction, act as escalation point, support commercial proposals and negotiations.
Seniority
Senior, hands-on IC with team leadership