IT Support Specialist (f/m/d)
Core
Provide Level 1 and Level 2 technical support for hardware, software, and network issues to internal and external users, ensuring minimal disruption to daily operations.
Role type
IT Support Specialist (Level 1/2)
Builds
Maintains a secure and efficient IT environment for internal users and external clients.
Domain
Corporate IT / Space Technology
Required skills
Windows environment management, Microsoft Office 365 administration, ticketing systems, hardware and software setup, scripting (Python, PowerShell), LAN/Wi-Fi troubleshooting, VPN/DNS/DHCP management
Preferred skills
Self-organized working method, strong communication skills
Technologies
Windows, Microsoft Office 365, Jira, Confluence, Netskope
Responsibilities
Serve as first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems; Monitor and resolve service tickets efficiently; Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers; Install, configure, and maintain desktops, laptops, printers, and peripherals; Maintain IT equipment inventory and oversee hardware allocation and returns; Conduct basic troubleshooting for LAN/Wi-Fi, VPN, DNS/DHCP; Document incidents, troubleshooting steps, and resolutions in Jira and Confluence
Seniority
Mid-level (3+ years experience)