Senior Helpdesk Technician
Core
Senior Helpdesk Technician providing Tier 2/3 IT support for engineering and manufacturing teams in a nuclear fuel production environment.
Role type
Senior Helpdesk Technician (Tier 2-3)
Builds
IT infrastructure and user support for CAD/CAM/CFD engineering workflows
Domain
Nuclear energy / Heavy manufacturing / Engineering IT
Deliverable
client delivery
Required skills
Windows and Linux administration, Microsoft Intune, Azure Entra ID, Microsoft 365, CAD/CAM/CFD software support, ITSM workflows, asset management, troubleshooting
Preferred skills
GCC High environment experience, ManageEngine/ServiceNow, PowerShell scripting, Microsoft 365 certification
Technologies
Intune, Azure Entra ID, Microsoft 365, SolidWorks, CATIA, ANSYS, Siemens NX, ManageEngine, ServiceNow
Responsibilities
Provide Tier 2 and Tier 3 support for Windows and Linux users, Administer Microsoft Intune for device configuration and security, Manage Azure/Entra ID identities and access policies, Support engineering software (CAD, CAM, CFD), Manage onboarding/offboarding lifecycle, Oversee asset management and inventory, Contribute to ITSM workflows, Collaborate with systems teams on escalations, Maintain documentation and SOPs
Seniority
Senior, hands-on IC
