Senior Operations Analyst
Core
Reconcile client funds, verify payments and beneficiaries, conduct post-payment investigations, and manage transaction queries across Ebury's global banking network.
Role type
Senior Operations Analyst (Payments & FX)
Builds
Operational integrity and client trust for global businesses using Ebury's FX and payment platform
Domain
Financial Services / Cross-border Payments / Foreign Exchange
Required skills
FX product knowledge (spot, forwards), payment clearing schemes, SWIFT messaging, fraud risk identification, financial crime screening, client communication, process adherence, SLA management
Preferred skills
Mentoring junior analysts, process improvement, complex issue resolution, multi-tasking in high-pressure environments
Technologies
SWIFT (MX/MT), internal back-office systems, proprietary FX platform
Responsibilities
Reconcile client funds across bank accounts and systems; Verify client payments and beneficiary details; Conduct post-payment investigations with liquidity providers; Manage transaction queries and incidents; Perform ongoing due diligence and 4-eyes controls; Review transactions for financial crime screening; Support client resolution via email, phone, and chat; Escalate complex challenges; Support team training and development
Seniority
Senior, hands-on IC with mentorship responsibilities