Field Service Technician
Core
Frontline technical support and maintenance for Automated Ticketing Systems and associated equipment across the customer network.
Role type
Field Service Technician
Builds
Maintains system availability and performance for transportation ticketing infrastructure
Domain
Transportation technology / Rail systems
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, fault diagnosis and resolution, software deployment, incident response, diagnostic tool usage, technical documentation interpretation, hand and power tool operation, incident management systems
Preferred skills
Electromechanical systems experience, networking concepts, reading technical drawings/schematics, Microsoft Office proficiency, ServiceNow usage
Technologies
ServiceNow, Microsoft Office suite
Responsibilities
Perform preventative and corrective maintenance on fixed and mobile equipment; Diagnose and resolve equipment, software, network, and system faults; Respond to incidents and work orders within agreed service levels; Maintain accurate service records and documentation; Report safety risks and incidents in accordance with procedures
Seniority
Entry to Mid-level, general supervision