Social Media Community Coordinator (12 month FTC)
Core
Manage customer communities and respond to queries across social media channels for healthcare brands (MedExpress, ZipHealth, RocketRx), ensuring fast support and reflecting customer needs in content.
Role type
Social Media Community Coordinator
Builds
Customer engagement and community health for healthcare brands
Domain
Healthcare / Healthtech
Deliverable
dashboards & analysis
Required skills
Community management, social listening, customer query triage, brand compliance auditing, content creation support, stakeholder collaboration
Preferred skills
Experience with regulated brands, healthtech interest, customer service handling
Technologies
Brand24, Sprout Social, Hootsuite, Sked Social, Meta Business Suite
Responsibilities
Moderate and respond to customer messages on Facebook and Instagram; triage queries to customer care agents; run daily social listening and flag issues; audit brand mentions for referral scheme compliance; support content planning with insights; assist with ad hoc content creation.
Seniority
Early-career