Client Operations Officer - CIS Market
Core
Support CIS clients in their native language, resolve issues, and coordinate internal operations for a forex broker.
Role type
Client Operations Officer (CIS Market)
Builds
Client support, payment processing, and administrative operations for FxPro's CIS client base.
Domain
Fintech / Forex Brokerage
Deliverable
client delivery
Required skills
Russian/Ukrainian (native or fluent), English (advanced), customer support, payment processing, document verification, CRM systems, trading platforms (MT4, MT5, cTrader), CIS payment methods
Preferred skills
Forex broker experience, KYC verification, ticketing systems, sales/retention
Technologies
MT4, MT5, cTrader, SugarCRM, Salesforce, Freshdesk, Zendesk
Responsibilities
Provide client support via live chat, email, messengers, and phone; Handle deposit and withdrawal requests and investigate payment delays; Assist clients with account-related questions and trading platforms; Review and verify client documents; Resolve complex client cases, complaints, and disputed situations; Coordinate with Payments, Compliance, Platform Monitoring and other internal departments; Inform clients about promotions, campaigns, and company updates; Manage and distribute incoming requests to the relevant teams; Maintain accurate client records and update information in internal systems; Work with helpdesk and CRM systems to track, manage, and follow up on client requests
Seniority
Individual Contributor
