Insights Consultant
Core
Work with customers to analyze data, identify trends and opportunities, and translate findings into actionable insights via reports, dashboards, and presentations.
Role type
Insights Consultant (Customer-Facing Analyst)
Builds
Customer reports, dashboards, and strategic recommendations
Domain
Media intelligence, PR, and corporate communications
Deliverable
dashboards & analysis
Required skills
Data analysis, critical thinking, report writing, presentation skills, stakeholder management, project management, problem-solving, customer relationship management, data visualization
Preferred skills
SaaS experience, media analytics familiarity, customer lifecycle management, process improvement
Technologies
Data analysis tools, reporting platforms, business productivity software
Responsibilities
Manage day-to-day engagement with assigned accounts; Analyze data to identify trends, patterns, risks, and opportunities; Prepare structured reports, dashboards, and presentations; Explain methodologies and results to customer stakeholders; Monitor program performance and identify areas for improvement; Collaborate with internal stakeholders to ensure quality and timelines; Support customer onboarding and discovery sessions; Document customer needs and program information.
Seniority
Individual Contributor, mid-level