Junior Operations & Support Associate
Hybrid
Core
Support homeowners and installers with heat pump installations, improve operational processes, and collaborate between Netherlands and UK teams to decarbonize home heating.
Role type
Junior Operations & Support Associate
Builds
Heat pump installation operations and customer/installer support workflows
Domain
Renewable energy / Home heating / Climate tech
Deliverable
client delivery
Required skills
Customer-facing communication, problem solving, process improvement, record keeping, tech agility
Preferred skills
Renewable energy knowledge, installation experience
Responsibilities
Quick problem solving with homeowners and installers, developing relationships with installers and customers, proactively improving processes and operations, ensuring accurate records and follow-through, collaborating with UK and NL teams
Seniority
Junior, hands-on IC