IT Operations Engineer
Core
Provide Tier 2/3 technical support, manage endpoint fleets (macOS/Windows), administer identity access, and support the New York office infrastructure.
Role type
IT Operations Engineer (Tier 2/3 Support & Endpoint Management)
Builds
Endpoint fleet stability, identity access management, and office infrastructure reliability
Domain
IT Operations / Endpoint Security / Identity Management
Required skills
macOS and Windows support, MDM tools (Jamf, Kandji, Intune), Identity Provider administration (Okta, Entra ID), ticketing systems, networking fundamentals, productivity suites
Preferred skills
Scripting (Bash, Python, PowerShell), secure web gateway tools, AV and live-streaming support
Technologies
Jamf, Kandji, Intune, NinjaOne, Okta, Entra ID, Jira, ServiceNow, Google Workspace, Microsoft 365, Zoom, Slack
Responsibilities
Provide Tier 2/3 technical support for hardware, OS, applications, and network issues; Manage endpoint fleet enrollment, configuration, and patching; Administer SSO, MFA, and user lifecycle; Run onboarding and offboarding processes; Monitor vulnerability and endpoint security tooling; Support New York office network and AV equipment
Seniority
Mid-level, hands-on IC