Fraud Ops Analyst (Credit Line)
Core
Monitor, detect, and investigate fraud across Credit Line and Credit Card products in the Philippines to protect portfolio quality.
Role type
Fraud Operations Analyst (Credit Line)
Builds
Fraud detection capabilities and operational processes for PayJoy's credit products
Domain
Fintech / Consumer Lending / Anti-fraud
Deliverable
client delivery
Required skills
Fraud investigation, pattern recognition, data analysis, case management, manual review, customer outreach, report preparation, process optimization
Preferred skills
Experience with emerging fraud vectors (synthetic identities, device resale, QR-enabled products), knowledge of financial crime
Technologies
Case management systems, dashboards, operational reporting tools
Responsibilities
Conduct daily reviews of fraud alerts and suspicious activity; Investigate identity fraud, account takeovers, and synthetic identities; Monitor fraud trends and portfolio performance; Perform manual reviews and customer outreach; Document findings and escalate suspicious activity; Support development of fraud rules and controls; Prepare fraud performance reports and analytical summaries
Seniority
Mid-level, hands-on IC