Customer Service Coordinator
Core
Operate day-to-day front desk reception and provide exceptional customer service to students and residents in student accommodation properties.
Role type
Customer Service Coordinator (Front Office)
Builds
Student accommodation communities and resident experiences
Domain
Student housing / Hospitality
Deliverable
product features
Required skills
Strong written and verbal communication, computer skills, organizational skills, problem-solving, safety monitoring
Preferred skills
Resilience, supportive attitude, hands-on approach, positive energy
Responsibilities
Operate front desk reception, assist prospective residents and visitors, handle resident enquiries regarding residency and wellbeing, monitor and report safety concerns, coordinate administrative duties like mail and filing
Seniority
Casual, entry-level to junior