Senior Training Specialist
Core
Leads and develops a training specialist team to build brand advocacy and achieve sales/profit targets through product and soft skills training for Samsung Electronics Australia.
Role type
Senior Training Specialist (Team Lead)
Builds
Product and soft skills training programs, training curriculums, and L&D initiatives for Samsung, retail, and call center stakeholders.
Domain
Consumer electronics, telecommunications, IT, and retail training.
Required skills
Team leadership and supervision, performance management, training curriculum design, training facilitation, event activation and coordination, project delegation, data reporting, product expertise (Samsung MX), coaching and facilitation techniques.
Preferred skills
Cert IV in Training Assessment, 3-4 years in consumer electronics/telecom/IT, advanced teaching and evaluation techniques, agile project management.
Technologies
Microsoft Office
Responsibilities
Supervise and motivate direct reports, oversee daily team operations and KPI reviews, design tailored training plans and curriculums, deliver high-impact training programs, support brand events and roadshows, manage L&D project resources, report on event outcomes and team activities, evaluate program feedback for continuous improvement.
Seniority
Senior, hands-on IC with team leadership responsibilities.