Casual Learning Systems Administrator
Core
Subject matter expert and system owner for student Learning Management Systems (LMS), providing support, training, and configuration for online learning content.
Role type
LMS Administrator
Builds
Online learning content delivery and support for student systems
Domain
Higher Education / EdTech
Required skills
LMS administration (Moodle, Totara, ExO, Turnitin), system configuration, troubleshooting, reporting, user support, ticketing platform management (Zendesk), offshore team coordination
Preferred skills
Tertiary qualification in relevant discipline, stakeholder engagement, problem-solving, customer service focus
Technologies
Moodle, Totara, ExO, Turnitin, Zendesk
Responsibilities
Serve as first point of contact for student LMS issues, manage and support LMS platforms, consult with staff to tailor LMS for program requirements, maintain quality procedures and forms, lead and coordinate offshore support team
Seniority
Mid-level, hands-on IC
