Senior Customer Reliability Engineer
Core
Senior technical support engineer providing expert troubleshooting, escalation management, and knowledge base development for enterprise cloud security customers.
Role type
Senior IC Customer Reliability Engineer (Cloud Security)
Builds
Runtime security solutions for cloud-native applications
Domain
Cloud Security / Container Management
Deliverable
client delivery
Required skills
Kubernetes, Linux, Bash/Shell scripting, Python, AWS, Azure, GCP, Cassandra, Elasticsearch, Postgres, Kafka, Systems Management technologies, PaaS tools, application integration
Preferred skills
Oracle Cloud, IBM Cloud
Responsibilities
Provide senior-level technical knowledge on customer issues, foster relationships with development engineering teams, develop technical troubleshooting sessions and guides, maintain knowledge base articles, triage and document bugs and enhancement requests, manage hot accounts, participate in on-call rotation
Seniority
Senior, hands-on IC