Medical Receptionist
Core
First point of contact for patients, managing check-ins, phone/email inquiries, scan preparation advice, and billing across private, Medicare, workers compensation, and DVA systems.
Role type
Medical Receptionist and Contact Centre Agent
Builds
Patient intake and billing workflows for radiology clinics
Domain
Healthcare / Radiology
Deliverable
client delivery
Required skills
Verbal and written communication, appointment scheduling, multi-screen system navigation, billing administration
Responsibilities
Greeting patients and assisting with check-in procedures, answering emails and phone calls, advising patients on scan preparation, processing billing for various insurance types, collaborating with clerical, technical, and radiology staff