Systems Engineer - Field Services
Core
Provide on-site and remote support for enterprise and government customer environments, focusing on the installation, maintenance, troubleshooting, and resolution of incidents for Unified Communications (UC) and network infrastructure.
Role type
Field Services Systems Engineer (UC & Network)
Builds
Reliable voice and data network environments for enterprise and government customers
Domain
Telecommunications, Unified Communications, Network Infrastructure
Required skills
Troubleshooting, Incident management, Problem management, Change management, Hardware Moves/Adds/Changes, Spares management, Documentation, Real-time monitoring, Maintenance, Upgrades, System health checks
Preferred skills
Webex Calling, Webex Contact Center, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express, Mitel MiVoice Business, Mitel MiCollab, Mitel Contact Centre, Mitel Border Gateway, Wireshark, Cisco RTMT, SIP, VoIP, QoS, Network integration, MS Teams, Networking knowledge
Technologies
Webex, Cisco, Mitel, Wireshark, RTMT, MS Teams
Responsibilities
Manage incidents and requests, Execute problem management, Perform change management including hardware moves/adds/changes, Manage spares for break-fix situations, Collaborate with customers and vendors, Maintain documentation, Perform maintenance and upgrades
Seniority
Mid-level, hands-on IC