Project Manager - Customer Experience Operations, Afternoon Shift
Core
Manage small-to-medium projects to improve operational workflows and client experience for a restaurant POS platform.
Role type
Project Manager (Customer Experience Operations)
Builds
Operational workflows and client experience initiatives for independent restaurant operators
Domain
SaaS / Restaurant Technology
Required skills
Project management, process optimization, stakeholder collaboration, risk management, data analysis, project management tools proficiency
Preferred skills
PMP/CAPM/Agile certification, SaaS/Fintech experience, Salesforce experience
Technologies
Asana, Jira, Monday.com, Smartsheet, Confluence, Salesforce
Responsibilities
Lead end-to-end project execution, define project scope and timelines, develop project documentation, track KPIs, identify process enhancements, partner with cross-functional teams, facilitate meetings, develop training plans, identify project risks
Seniority
Mid-level, hands-on IC