Retirement Community Manager|Kiama
Core
Oversee day-to-day operations and performance of a retirement community site to support residents' wellbeing and create a thriving environment.
Role type
Senior IC community manager (retirement village)
Builds
Operational excellence, resident services, and community engagement for a retirement village
Domain
Healthcare + Hospitality (Retirement Living)
Deliverable
physical/clinical work
Required skills
Operational management, budgetary management, stakeholder engagement, compliance and safety governance, preventative maintenance oversight, business development, leadership, sales and entry process management
Preferred skills
Property management experience, hospitality management experience, knowledge of Retirement Village Act
Technologies
Computer systems
Responsibilities
Provide exceptional resident experience through effective sales, entry processes, and smooth transitions; maintain effective community management via communication, standards, and feedback; engage residents and families through working relationships with committees and service providers; ensure resident engagement and wellbeing via service operations; ensure effective financial performance and budgetary processes; maintain operational standards including preventative maintenance and landscaping; support governance, compliance, and safety; develop community culture through personal leadership.