CXAI Financial Analyst
Core
Own the financial validation layer for the CX AI program, translating operational KPIs into verified financial impact and stress-testing assumptions before they reach pricing or leadership.
Role type
Financial Analyst (FP&A)
Builds
Validated financial models and benefit calculations for CX AI initiatives
Domain
Telecommunications / Digital Product Consulting / Workforce Management
Deliverable
production ML models | dashboards & analysis
Required skills
Financial modeling, ROI calculation, benefit tracking, WFM analytics, operations metrics (AHT, CSAT, containment, attrition, shrinkage, occupancy), statistical analysis
Preferred skills
Pricing model exposure, business case development, cross-functional stakeholder reporting
Technologies
WFM tools, finance data systems
Responsibilities
Validate financial assumptions and benefit calculations for CX AI initiatives; Convert operational KPIs into financial value; Stress-test business case assumptions; Act as financial interlock with pricing teams; Identify and flag double-counting risks; Support monthly reporting of validated net benefit
Seniority
Individual Contributor