Remote Technical Support
Core
Remote early career technical support specialist responsible for diagnosing, troubleshooting, and resolving hardware and software issues for global clients.
Role type
Entry-level Technical Support Engineer
Builds
Customer success and system stability for AI-powered checkout kiosks
Domain
Retail technology / AI hardware / Point of Sale
Deliverable
client delivery
Required skills
technical troubleshooting, remote diagnostics, hardware/software issue resolution, customer escalation management, IT helpdesk experience, self-starter mindset, resourcefulness, strong communication
Preferred skills
ServiceNow proficiency, PC building and driver installation, physical lifting capacity (50+ lbs)
Technologies
ServiceNow, deployment systems, off-the-shelf PC components
Responsibilities
Diagnose and troubleshoot technical issues remotely, manage customer escalations and inquiries, maintain subject-matter expertise on deployment systems, utilize support documents to resolve issues, occasionally travel for on-site deployment support
Seniority
Entry-level, early career
