IT Support Specialist III
Core
Resolve technical problems for end users, install hardware/software, and provide IT support within an office environment.
Role type
IT Support Specialist
Builds
Hardware setups, software installations, and problem resolution for end users
Domain
IT Support / Desktop Support
Deliverable
client delivery
Required skills
troubleshooting, hardware setup, software installation, diagnostic utilities, prioritization, escalation, research, documentation, interpersonal communication, customer service
Preferred skills
operating systems knowledge, database knowledge, programming languages
Responsibilities
Field incoming help requests, document user information, build rapport with customers, prioritize and schedule problems, escalate issues to technicians, apply diagnostic utilities, access knowledge bases, install PCs and software
Seniority
Mid-level, hands-on IC
