Marketing & Customer Experience Manager
Core
Develop and nurture relationships with tenant partners to ensure premium service, branding, and community engagement across a commercial real estate asset.
Role type
Marketing & Customer Experience Manager
Builds
Community events, digital platforms, and premium customer experiences for commercial real estate tenants.
Domain
Commercial Real Estate / Hospitality
Deliverable
product features
Required skills
Event planning and management, Customer relationship management, Content management, Brand consistency, Stakeholder partnership, Financial reporting
Preferred skills
Hospitality or commercial real estate experience, Certificate in Marketing or Business
Technologies
Microsoft Office suite, Digital platforms (website, social media, community portal)
Responsibilities
Deliver and evaluate events and activations, Oversee content management for digital platforms, Act as primary point of contact for customer enquiries, Coordinate bespoke services and amenity offerings, Prepare Tenant Guides and marketing materials, Manage marketing invoices and cash flow reporting
Seniority
Mid-level, hands-on IC
