Customer Care - Part-Time
Hybrid
Core
Contact Centre team member providing guidance, answers, and support to NDIS participants, nominees, and service providers via phone, email, and live chat.
Role type
Customer Care Agent (Contact Centre)
Builds
Customer support interactions and resolved enquiries for the NDIS ecosystem
Domain
Disability services / NDIS (National Disability Insurance Scheme)
Deliverable
client delivery
Required skills
Customer service experience, communication, problem-solving, managing complex conversations, record keeping, stakeholder management
Preferred skills
NDIS experience, disability sector experience, plan management experience