Collections Consultant
Core
Contact customers via phone, email, or written correspondence to recover outstanding balances, negotiate repayment plans, and resolve arrears while ensuring compliance with regulatory obligations.
Role type
Collections Consultant (IC)
Builds
Repayment arrangements and recovered funds for MMS customers
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Negotiation, communication, record-keeping, problem-solving, compliance awareness, CRM usage
Preferred skills
Call centre experience, customer service background, VCE or equivalent qualification
Responsibilities
Contact customers regarding account arrears, negotiate payment plans, assess customer circumstances for repayment options, maintain accurate account notes, monitor accounts for repayment maintenance, escalate unresolved cases, respond to customer enquiries and complaints, ensure compliance with legal obligations
Seniority
Individual Contributor