Performance and Forecasting Planner
Core
Coordinate operational performance and success of the Performance and Forecasting group, focusing on workforce scheduling, demand forecasting, and technician capability assessment.
Role type
Senior Workforce Planning and Forecasting Specialist
Builds
Accurate workforce demand forecasts, scheduling aligned with client forecasts, and strategies to bridge skill gaps.
Domain
Utilities and telecommunications workforce management
Required skills
workforce planning and scheduling, historical data analysis, business trend analysis, operational requirements assessment, contract assessment, technician skills assessment, gap analysis, sourcing strategies, sub-contractor retention, workforce data collection, metrics analysis, stakeholder collaboration, process improvement implementation, regulatory authority interaction
Preferred skills
complex forecast modelling, resource modelling, Power BI reporting
Responsibilities
Schedule the workforce in line with clients forecast in relevant database by ensuring they have the relevant compliance documents; Analyse historical data, business trends, and operational requirements to develop accurate workforce demand forecasts; Assess the current SSL contract and technicians' skills, and capabilities. Identify gaps between current and future requirements and develop strategies to bridge those gaps; On board new technicians and recommend sourcing strategies and retain top sub-contractors; Collect and analyse workforce data, metrics, and trends to generate insights and support decision-making; Monitor workforce performance and provide recommendations for improvement; Identify opportunities to improve forecasting accuracy, performance metrics, and reporting processes; Implement best practices and leverage advanced analytical tools and technologies to enhance forecasting and performance analysis capabilities.