Senior Research Engineer, Voice + Speech
Core
Lead research and engineering to develop and deploy real-time voice agents that handle speech understanding, naturalness, turn-taking, and long-horizon task completion for enterprise customer support.
Role type
Senior Research Engineer (Voice + Speech)
Builds
Production-ready conversational AI agents for voice, chat, email, and SMS channels
Domain
Conversational AI, Voice Processing, Enterprise Customer Support
Deliverable
production ML models
Required skills
LLM post-training and production deployment, Python, ML tooling (training, evaluation, data pipelines), research-to-production execution, roadmap definition, cross-functional leadership
Preferred skills
None stated
Technologies
None explicitly listed beyond Python and general ML tooling
Responsibilities
Lead research and engineering for core conversational capabilities (instruction following, retrieval, memory, long-horizon tasks); Build and iterate end-to-end models and pipelines; Partner with platform engineers to integrate models into production; Define roadmaps and break down ambiguous research ideas; Mentor researchers and engineers
Seniority
Senior, hands-on IC with mentorship responsibilities