Senior Engineer, Global Product Support
Core
System-level technical expert supporting advanced semiconductor equipment from development labs to customer fabs, solving complex system, hardware, and process issues to enable next-generation devices.
Role type
Senior IC field service and product support engineer (semiconductor equipment)
Builds
Advanced semiconductor manufacturing equipment (deposition, thermal, wet processing, etc.)
Domain
Semiconductor manufacturing / Advanced packaging
Required skills
System-level troubleshooting, root cause analysis, structured problem-solving, hands-on engineering, data analysis, technical documentation, cross-functional collaboration, customer-facing communication
Preferred skills
Experience with deposition/ALD/surface preparation/thermal/wet processing, first-in-fab deployments, leading complex investigations, knowledge of plasma/vacuum/gas/software/controls/hardware integration
Technologies
Semiconductor manufacturing equipment, deposition tools, ALD, thermal processing, wet processing, plasma, vacuum systems, gas delivery, controls systems
Responsibilities
Diagnose and resolve advanced system, hardware, and process issues; drive root cause and corrective action activities; support new product introduction and qualification; lead Alpha and Beta deployments; translate field feedback into design improvements; drive yield and uptime improvements; develop technical documentation and training materials; collaborate with global engineering teams; engage directly with customers to understand challenges.
Seniority
Senior, hands-on IC with field support