Client Support Engineer
Core
Build tooling, data models, and infrastructure to enable deep technical support and incident resolution for the Retail Energy platform.
Role type
Senior IC Client Support Engineer (Platform Operations)
Builds
Automated support workflows, SQL reporting models, and serverless infrastructure for energy utilities.
Domain
Energy / SaaS Platform Operations
Required skills
Root cause analysis, SQL/DBT modeling, TypeScript application architecture, Python API integration, Infrastructure as Code (Terraform), Cloud infrastructure (AWS, Lambda, Kubernetes)
Preferred skills
AI tooling for automation, Energy industry knowledge, Microservices architecture
Responsibilities
Lead incident management and root cause analysis; Build and maintain SQL-based reporting models; Automate manual workflows using Python/TypeScript; Deploy and maintain serverless and containerized infrastructure; Collaborate with product teams to implement scalable solutions.
Seniority
Senior, hands-on IC
