Customer Experience Associate - Fixed term Contract

ManilaContract2026-10-06 → 2026-11-10

Hybrid

Core

Outbound engagement specialist calling FT subscribers to guide them through digital products, maximize subscription benefits, and secure appointments for specialist consultations.

Role type

Customer Experience Associate (Outbound Engagement)

Builds

Personalized subscriber experiences and appointment bookings for FT Specialists

Domain

Media & Publishing

Deliverable

client delivery

Required skills

Outbound cold calling, customer rapport building, active listening, digital product navigation, self-management, verbal communication

Preferred skills

Basic sales experience, passion for customer experience, familiarity with news content

Responsibilities

Conduct outbound calls to inform subscribers of products and services, walk readers through the website and mobile app to match interests with content, proactively develop knowledge of FT platforms and content, manage call leads weekly, input customer feedback, promote and secure appointment bookings for in-depth consultations

Seniority

Individual Contributor

About financialtimes33

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities t