Lead Customer Hub & Local Service Operations (m/f/d)
Core
Build and run the first local Customer Hub in Germany to own local service execution, system availability, and customer-side coordination for complex autonomous systems.
Role type
Senior operations lead (local service hub)
Builds
A functioning local Customer Hub with people, workflows, facilities, and operating rhythm for workshop and forward execution.
Domain
Defense technology / Autonomous systems / Industrial maintenance
Required skills
Operational leadership, complex electromechanical/robotic/vehicle systems maintenance, workforce deployment, spare-parts logistics, commercial P&L management, cross-functional coordination, documentation discipline.
Preferred skills
Experience leading service operations or technical units, ability to adapt central standards to local reality, calm hands-on leadership style.
Responsibilities
Establish local hub operations (people, workflows, facilities), lead repair/inspection/maintenance activities, deploy and develop field teams, manage local spare-parts stock, coordinate customer service execution and escalation, report field events to central Field Register, improve Operational Availability (Ao) and MTTR.
Seniority
Senior, hands-on IC
