Customer Service Agent: Portuguese (2:00am- 11:00am)
Core
Provide customer support via email, phone, and social media to resolve incidents and inquiries for Fever's global live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support operations for a live entertainment ticketing platform
Domain
Live entertainment / Ticketing
Deliverable
client delivery
Required skills
Portuguese (fluent oral & written), English (fluent), incident resolution, multi-channel communication (email/phone/social media), Zendesk usage, time management, task prioritization
Preferred skills
Previous User Support or Customer Service experience
Technologies
Zendesk
Responsibilities
Manage incoming calls and chats, handle customer complaints and provide solutions, follow up to ensure resolution, keep records of interactions, process customer accounts, follow communication procedures and policies
Seniority
Individual Contributor
