Customer Service Agent: German (11:00am - 20:00pm)
Core
Handling customer service inquiries via email, phone, and social media to resolve incidents and manage customer accounts.
Role type
Customer Service Agent
Builds
Customer support operations for a live entertainment platform
Domain
Live entertainment / Customer Support
Deliverable
client delivery
Required skills
German (fluent), English, Spanish, or Portuguese; Zendesk; multitasking; time management; problem-solving
Preferred skills
Previous User Support or Customer Service experience
Responsibilities
Answering customer calls and chats; resolving complaints and incidents; maintaining customer records; following communication procedures
Seniority
Individual Contributor
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