Engineering Ops Lead
Core
Own L3 production support across six products, acting as the final escalation point and leading a centralized support function from the ground up.
Role type
Senior Engineering Ops Lead (Production Support/SRE)
Builds
Centralized L3 support function, automation tooling, and incident response capabilities for six enterprise products.
Domain
Financial services, market data, and subscription management technology.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
L3 production support, SRE, deep technical diagnostics, operational metrics reporting, data-driven pattern analysis, team leadership, process improvement, incident response, AI tooling adoption
Preferred skills
Building/centralizing support functions, AI tooling for operations (log analysis, anomaly detection, LLM triage), cloud platforms (Azure/AWS), CI/CD, support tooling (Jira, PagerDuty), regulated tech environment experience
Technologies
Azure, AWS, Jira Service Management, PagerDuty
Responsibilities
Own end-to-end L3 production support and act as final escalation point; Track support patterns to identify recurring issues and drive automation; Produce regular delivery reporting on ticket volumes, MTTR, and SLA adherence; Actively adopt AI tooling to accelerate diagnosis and automate triage; Manage and develop a small team through 1:1s and career development; Continuously improve L3 support processes and collaborate with engineering and client success; Serve as member of the incident response team leading diagnostics and investigations
Seniority
Senior, hands-on IC with leadership responsibilities
