Customer Service Representative
Core
Primary point of contact for ecommerce merchants to facilitate timely issue resolution, manage support queues, and build long-term relationships.
Role type
Customer Service Representative (Account Management & Support)
Builds
Merchant support processes and long-term partnerships
Domain
E-commerce / Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer service, account management, logistics/supply chain knowledge, multi-tasking, issue resolution, relationship building, project support
Preferred skills
Experience in logistics, supply chain, or e-commerce
Responsibilities
Manage incoming merchant contacts (phone, chat, email) and tickets; Partner with warehouse management and developers to ensure requests are completed on time; Educate merchants on service offerings; Identify opportunities to improve merchant experience and propose upgrades
Seniority
Junior to Mid-level (1-2 years experience)