Junior Network Security Support Engineer
Core
Level-1 triage engineer providing first-line support for network and security infrastructure incidents, acting as the initial point of contact for service tickets.
Role type
Junior IC network security support engineer (Level-1)
Builds
Resilient cloud and network infrastructure for enterprise clients
Domain
Managed IT services, Cloud Networking, Network Security
Deliverable
Dashboards & analysis (via ticket triage and incident management)
Required skills
Routing protocols (OSPF, BGP, MPLS), SD-WAN, Firewall policies, IPS/IDS, Web Filtering, Layer 2/3 Switching, DDI technologies, SNMP/API monitoring, ITSM platforms (ServiceNow)
Preferred skills
Vendor familiarity (HP Aruba, SilverPeak, Arista, VeloCloud, Juniper Mist, Fortinet, Infoblox, Cisco Meraki, LogicMonitor)
Responsibilities
Triage incoming service tickets, Provide first-line support for incidents, Escalate issues to technical teams, Communicate with customers and ISPs, Contribute to change request implementation plans, Create and maintain technical documentation
