L3 Support Engineer
Core
Senior L3 Support Engineer leading deep technical investigations, root cause analysis, and permanent fixes for datacenter servers, firmware, and Linux diagnostics across APAC.
Role type
Senior L3 Support Engineer (Datacenter Infrastructure)
Builds
Scalable solutions for server stability, firmware reliability, and Linux performance in AI datacenters
Domain
Datacenter Infrastructure / AI Cloud / Hardware & Firmware
Deliverable
production ML models | infrastructure
Required skills
Deep Linux troubleshooting, Root cause analysis, Hardware diagnostics, Firmware (BIOS/BMC) management, Incident response, Vendor escalation, Knowledge enablement, Scripting (Bash/Python)
Preferred skills
GPU server platforms (NVIDIA), Redfish workflows, OCP-based platforms, Enterprise bare metal SLAs
Technologies
Linux, BIOS/BMC, ipmitool, Redfish, NVIDIA tools (nvidia-smi, dcgmi), Bash, Python
Responsibilities
Lead root cause analysis for GPU failures, firmware issues, and HW/SW interactions; Detect recurring patterns across sites and convert findings into durable fixes; Own technical workstreams during high-severity incidents; Build evidence packs and drive escalations with ODM and R&D; Support validation and rollout of firmware updates; Create scalable runbooks and troubleshooting guides; Travel to datacenters for complex troubleshooting
Seniority
Senior, hands-on IC
