Customer Success Engineer EMEA
Core
Technical point of contact and advisor for JetBrains enterprise customers, helping them adopt developer tools and achieve business outcomes.
Role type
Senior Customer Success Engineer (Technical Advisor)
Builds
Strategic partnerships and account growth for JetBrains developer tools
Domain
Developer tools / Software Engineering / AI/LLMs
Deliverable
product features
Required skills
Technical consulting, software development, QA, IT, DevOps, ML, AI/LLMs, architecture design, account strategy, product feedback integration
Preferred skills
Presentation skills, conveying technical concepts to non-technical audiences, travel (25%)
Technologies
JetBrains IDEs, AI/LLM frameworks, DevOps tools
Responsibilities
Work with Account Executives to manage technical relationships and define account strategies; assist customers with architecture and overcoming adoption barriers; act as advocate for customers within product and support teams; recommend product enhancements based on customer feedback; facilitate account expansions with sales.
Seniority
Senior, hands-on IC
