Major Loss Adjusting Excecutive
Core
Support Major Loss Adjusters and Surveyors on complex home insurance claims, guiding customers through the claims journey and coordinating buildings, contents, and alternative accommodation elements.
Role type
Claims Executive (Major Loss)
Builds
Claims resolution and customer support for major home insurance losses
Domain
Insurance / Property Claims
Deliverable
client delivery
Required skills
numeracy, literacy, analytical skills, decision-making, attention to detail, time management, PC literacy, administrative skills
Preferred skills
CILA certification
Responsibilities
Support and guide customers through the claims journey with empathy; collect information to ensure swift resolution; coordinate buildings, contents, and alternative accommodation elements; maintain claim files accurately; respond to customer queries via phone, portal, or email; assess requirements for emergency alternative accommodation and funds; process initial emergency payments and issue supplier payments.
Seniority
Junior to Mid-level, hands-on IC