IT Support Specialist
Core
Provide first-line technical support for hardware, software, and network issues while managing IT infrastructure and offering specialized support for legal software applications.
Role type
IT Support Specialist
Builds
IT systems, networks, and legal software environments for a law firm
Domain
Legal services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software installation, network connectivity resolution, server management, system maintenance, legal software support, security policy implementation, project coordination
Preferred skills
AI technology interest, basic coding skills, experience in law firm IT
Technologies
case management systems, document management systems, e-discovery tools, office applications, legal software
Responsibilities
Troubleshoot and resolve computer problems including hardware failures and network connectivity issues, manage and maintain IT infrastructure including servers and workstations, provide specialized support for legal software applications, participate in IT projects for planning and implementation, implement and enforce security policies to maintain system security
Seniority
Individual Contributor