Italian Medical Information Customer Experience Specialist (Temporary 6M)
Core
Provide technical and medical information to Healthcare Professionals and patients/caregivers in Italian, managing inquiries across multiple channels and reporting adverse events.
Role type
Medical Information Customer Experience Specialist
Builds
Accurate medical responses and adverse event reports for healthcare professionals and patients
Domain
Healthcare / Pharmaceutical
Deliverable
client delivery
Required skills
Medical information expertise, Italian (C2/mother tongue), English, Life science degree, Adverse event reporting, SOP compliance
Preferred skills
Pharmacy degree, Regulatory compliance knowledge, Customer service experience, Process improvement skills
Technologies
Phone, email, webform, live chat, postal mail
Responsibilities
Research and respond to medical inquiries via phone, email, webform, live chat, or mail; Document inquiries and responses per SOP; Identify and report adverse events and product quality complaints; Support therapeutic area teams with escalation management and content creation; Represent MI in country office activities and communicate with Business Units.
Seniority
Junior to Mid-level, hands-on IC