Director, Patient Services – Specialty Care Products
Core
Crafting strategy and design for patient services across the entire patient journey, including copay assistance, hub support, and operational excellence for Specialty Care products.
Role type
Director, Patient Services Strategy
Builds
Comprehensive patient support programs and service models for Specialty Care therapeutic areas
Domain
Biopharma / Patient Access & Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> product features (patient support programs)
Required skills
Strategic planning, financial skills, cross-functional leadership, stakeholder management, program design, vendor management, landscape monitoring, compliance knowledge
Preferred skills
Vendor partnership experience, product launch planning, therapeutic area access knowledge, analytical thinking
Technologies
AI-powered capabilities (vendor context)
Responsibilities
Lead development and execution of patient support programs; Optimize PPS expenditures and affordability strategies; Set strategic direction for Hub services and vendor selection; Track trends in the external healthcare landscape; Shape fulfillment options addressing reimbursement dynamics; Incorporate leadership strategies into marketing and planning documents.
Seniority
Director, strategic leadership & cross-functional influence
