GTMx Solution Lead - Customer Engagement
Core
Strategic design and optimization of omnichannel customer engagement initiatives to accelerate business objectives and drive Go-to-Market excellence.
Role type
Senior IC GTM Solution Lead (Customer Engagement)
Builds
Scalable, high-impact engagement programs and transformation projects supporting operational excellence and organizational innovation.
Domain
Life Sciences / Pharmaceutical / Omnichannel Marketing
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Omnichannel engagement strategy, Customer journey mapping, Digital channel architecture, Data lake integration, CRM platform management, Automated pipeline design, Data privacy compliance, Strategic project management, Business analytics, Pharmaceutical GTM knowledge
Preferred skills
Life sciences industry experience, Advanced analytics, Digital transformation leadership
Technologies
Data lakes, CRM platforms, Marketing cloud, Business intelligence (BI), Big data
Responsibilities
Lead planning and execution of omnichannel engagement optimization initiatives, Develop and implement omnichannel engagement frameworks, Design and deploy integrated engagement solutions leveraging data and automation, Automate and streamline engagement reporting processes, Provide expert analysis and strategic recommendations to support leadership decision-making
Seniority
Senior, hands-on IC
