Manager, AI Ops SRE Platform Engineer
Core
Design and deliver an agent-assisted incident pipeline for AI-driven operations, converting classic infrastructure tasks into reliable, measurable AI-driven workflows.
Role type
Manager, AI Ops SRE Platform Engineer
Builds
Agentic Ticket pipeline (intake, classification, investigation, remediation) and automated agent runbooks for Hosting domains.
Domain
Healthcare IT infrastructure, SRE, and AI Operations
Deliverable
production ML models | product features
Required skills
Technical leadership, AI agent/automation system delivery, Python programming, CI/CD, IaC/Ansible, observability tooling, data literacy, structured evaluation
Preferred skills
ServiceNow ITOM/Now Assist, Dynatrace, MCP integration
Technologies
Amazon Bedrock AgentCore, LangGraph, ServiceNow, Dynatrace, Aria, AIQUM, Rubrik, SSM, Ansible, Terraform
Responsibilities
Lead technical direction and coordination of the Greece AI Ops pod; own end-to-end design and delivery of the Agentic Ticket pipeline; define capability contracts for agent runbooks and integration allow-lists; set standards for connectors and remediation playbooks; validate pipeline accuracy and reliability targets; embed SRE and automation-first ways of working.
Seniority
Manager, technical leadership & coordination